Total quality management: text and cases / G. Nagalingappa and Manjunath V S
By: Nagalingappa, G
Contributor(s): V S, Manjunath -- author
Material type:
TextLanguage: English Publisher: New Delhi : Excel books, 2010Description: viii, 316 p. : ill. ; 24 cmISBN: 9788174468925 (pbk.)Subject(s): Total Quality ManagementDDC classification: 658.562 NAG
| Item type | Current location | Call number | Status | Date due | Barcode |
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WeSchool, Bangalore | 658.562 NAG (Browse shelf) | Checked out | 13/02/2026 | B016215 |
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WeSchool, Bangalore | 658.562 NAG (Browse shelf) | Available | B016171 |
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| 658.562 NAA Total Quality Management | 658.562 NAA Total Quality Management | 658.562 NAG Total quality management: text and cases / | 658.562 NAG Total quality management: text and cases / | 658.562 NIG Total Quality Management | 658.562 NIG Total Quality Management | 658.562 NIG Total Quality Management |
Summary : Quality becomes the benchmark of performance and it is quality that wins at the end of an evaluation process. In a fast-paced business environment where product-process providers are vying for brand values and their sustenance, it is the quality alone that matters at the end. The quality philosophy is not only limited to products or processes but gets extended even to the service sector. The rule is that when many service providers and manufacturers are in place, it is the level of quality that differentiates one from the other in an explicit and distinct manner. This book has been written to help the students in understanding the TQM concepts in simple and easy steps. All important concepts like Principles of TQM, Statistical Process Control, Six Sigma, Business Process Engineering, Benchmarking, Strategic Quality Management, Kaizen, 5S Practices, Quality Function Deployment, etc., are covered not only comprehensively but also in an easy to understand manner. The contributions of various Quality Gurus are also covered in detail. To help the students in understanding the applications of quality concepts, several mini cases and illustrations are given in each chapter. Case studies that cover concepts and uncover issues related to TQM are also included at the end of the book. Engineering students will find the technologies discussed in this book interesting, while management students will appreciate the practical applications of this subject in achieving the business goals. This book would, therefore, be of great help to both Engineering as well as Management students.
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