| 000 -LEADER |
|---|
| fixed length control field |
00532nam a2200169Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
140814s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9781422173350 (pbk.) |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.84 ROB |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Rob, Markey |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Ultimate Question 2.0 : |
| Remainder of title |
how net promoter companies thrive ina customer driven world |
| Statement of responsibility, etc. |
Fred Reichheld with Rob Markey |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Name of publisher, distributor, etc. |
Harvard Business Review Press, |
| Place of publication, distribution, etc. |
Boston : |
| Date of publication, distribution, etc. |
2011. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
290 p. ; |
| Dimensions |
24 cm. |
| 366 ## - TRADE AVAILABILITY INFORMATION |
|---|
| Publishers's discount category |
25% |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
E Commerce |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Reichheld, Fred |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
Books |
