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Rob, Markey

Ultimate Question 2.0 : how net promoter companies thrive ina customer driven world Fred Reichheld with Rob Markey - Boston : Harvard Business Review Press, 2011. - 290 p. ; 24 cm.

ISBN: 9781422173350 (pbk.)

Subjects--Topical Terms:
E Commerce

Dewey Class. No.: 658.84 ROB

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