Nayar, Vineet
Employees first, customers second : turning conventional management upside down / Vineet Nayar; C. K. Prahalad - Boston, Mass : Harvard Business Press, ©2010. - viii, 198 p. ; 22 cm.
Mirror mirror: creating the need for change
Trust through transparency: creating a culture of change
Inverting the organizational pyramid: building a structure for change
Recasting the role of the CEO: transferring the responsibility for change
Find understanding in misunderstanding: renewing the cycle of change
9781422139066 (hbk.)
Management
Case studies.
Changement organisationnel.
Corporate culture.
Culture d'entreprise.
Customer relations.
658.22 NAY
Employees first, customers second : turning conventional management upside down / Vineet Nayar; C. K. Prahalad - Boston, Mass : Harvard Business Press, ©2010. - viii, 198 p. ; 22 cm.
Mirror mirror: creating the need for change
Trust through transparency: creating a culture of change
Inverting the organizational pyramid: building a structure for change
Recasting the role of the CEO: transferring the responsibility for change
Find understanding in misunderstanding: renewing the cycle of change
9781422139066 (hbk.)
Management
Case studies.
Changement organisationnel.
Corporate culture.
Culture d'entreprise.
Customer relations.
658.22 NAY
