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Reason, Ben.

Service design for business : a practical guide to optimizing the customer experience / Ben Reason, Lavrans Løvlie & Melvin Brand Flu. - Hoboken : Wiley & Sons, 2016. - 189 p. ; 23 cm.

ISBN: 9788126560066 (pbk.)

Subjects--Topical Terms:
Service Design.

Dewey Class. No.: 658.406 REA

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