000 00315nam a2200121Ia 4500
008 140814s9999 xx 000 0 und d
082 _a004.6
_bIT
100 _aIt Smf
245 _aFoundations of It Service Management Based on Itil
260 _bVan Haren
366 _e607/15/02/2008
650 _aComputer Networks
999 _c9688
_d9688