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| 008 | 140814s9999 xx 000 0 und d | ||
| 082 |
_a658.812 _bDYC |
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| 100 | _aDyche, Jill | ||
| 245 | _aCrm Handbook : a Business Guide to Customer Relationship Management | ||
| 260 |
_bPEARSON EDUCATION _aNew Delhi |
||
| 366 |
_f25 _e2037/21/01/2008 |
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| 650 | _aCustomer Relationship Management | ||
| 999 |
_c9485 _d9485 |
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