| 000 | 00384nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 140814s9999 xx 000 0 und d | ||
| 020 | _a9780062312860 | ||
| 082 |
_a658.22 _bCAR |
||
| 100 | _aCarlzon, Jan | ||
| 245 | _aMoments of Truth : New Strategies for Todays Customer Driven Economy | ||
| 260 |
_bHarper Business _aNew York |
||
| 366 |
_f25 _e179/16/07/2014 |
||
| 650 | _aManagement | ||
| 999 |
_c9317 _d9317 |
||