000 00448nam a2200145Ia 4500
008 140814s9999 xx 000 0 und d
020 _a9788120339996
082 _a658.562
_bSUM
100 _aSummers, Donna C S
245 _aQuality Management : Creating and Sustaining Organizational Effectiveness
250 _a2nd Ed.
260 _bPHI Learning Private Limited
_aNew Delhi
366 _f25
_e1427/12/12/2012
650 _aTotal Quality Management
999 _c9128
_d9128