| 000 | 00479nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 140814s9999 xx 000 0 und d | ||
| 020 | _a9781422133316 | ||
| 082 |
_a658.812 _bFRE |
||
| 100 | _aFrei, Frances | ||
| 245 | _aUncommon Service : How to Win By Putting Customers at the Core of Your Business | ||
| 260 |
_bHarvard Business Review Press _aNew Delhi |
||
| 366 |
_f25 _eBANG/2012/CRB/1146/20/12/2012 |
||
| 650 | _aCustomer Relationship Management | ||
| 700 | _aMorriss, Anne | ||
| 999 |
_c8903 _d8903 |
||