000 00419nam a2200133Ia 4500
008 140814s9999 xx 000 0 und d
020 _a9780875849348
082 _a158.1
_bMCK
100 _aMckenna, Regis
245 _aReal Time : Preparing for the Age of the Never Satisfied Customer
260 _bHarvard Business School Press
_aBoston
366 _f25
_eHO/2012/CRB/200/20/02/2013
650 _aPersonality Development
999 _c8746
_d8746