| 000 | 00383nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 140814s9999 xx 000 0 und d | ||
| 020 | _a9780749465308 | ||
| 082 |
_a658.812 _bCOO |
||
| 100 | _aCook, Sarah | ||
| 245 | _aComplaint Management Excellence | ||
| 260 |
_bKogan Page Limited _aNew Delhi |
||
| 366 |
_f25 _eHO/2012/CRB/200/20/02/2013 |
||
| 650 | _aCustomer Relationship Management | ||
| 999 |
_c8678 _d8678 |
||