| 000 | 00424nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 140814s9999 xx 000 0 und d | ||
| 020 | _a9788132109785 | ||
| 082 |
_a658.812 _bRAO |
||
| 100 | _aRao, Ajit | ||
| 245 | _aLittle Book of Big Customer Satisfaction Measurement | ||
| 260 |
_bSage Publications _aNew Delhi |
||
| 366 |
_f25 _e1433/17/12/2012 |
||
| 650 | _aCustomer Relationship Management | ||
| 700 | _aChandra, Subhash | ||
| 999 |
_c8356 _d8356 |
||