| 000 | 00395nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 140814s9999 xx 000 0 und d | ||
| 020 | _a9780670920976 | ||
| 082 |
_a658.812 _bSHA |
||
| 100 | _aShapiro, Aaron | ||
| 245 | _aUsers Not Customers : Who Really Determines the Success of Your Business | ||
| 260 |
_bPenguin Books _aNew York |
||
| 366 | _f25 | ||
| 650 | _aCustomer Relationship Management | ||
| 999 |
_c7857 _d7857 |
||