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|---|---|---|---|
| 008 | 140814s9999 xx 000 0 und d | ||
| 020 | _a9781422103234 | ||
| 082 |
_a658.812 _bHAR |
||
| 100 | _aHarvard Business School | ||
| 245 | _aConnecting With Your Customers | ||
| 260 |
_bHarvard Business School Press _aBoston |
||
| 366 | _f25 | ||
| 650 | _aCustomer Relationship Management | ||
| 999 |
_c7721 _d7721 |
||