000			00388nam a2200145Ia 4500
008			140814s9999 xx 000 0 und d
020			_a9780814405680
082			_a658.56 _bHOO
100			_aHooks, Lvy F
245			_aCustomer Centered Products
260			_bAmacom/american Management Association _aNew York
366			_f25
650			_aProduct Management
700			_aFarry, Kristin A
999			_c7648 _d7648