| 000 | 00532nam a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 140814s9999 xx 000 0 und d | ||
| 020 | _a9781422173350 (pbk.) | ||
| 082 | _a658.84 ROB | ||
| 100 | _aRob, Markey | ||
| 245 |
_aUltimate Question 2.0 : _bhow net promoter companies thrive ina customer driven world _cFred Reichheld with Rob Markey |
||
| 260 |
_bHarvard Business Review Press, _aBoston : _c2011. |
||
| 300 |
_a290 p. ; _c24 cm. |
||
| 366 | _f25% | ||
| 650 | _aE Commerce | ||
| 700 | _aReichheld, Fred | ||
| 942 | _c1 | ||
| 999 |
_c7326 _d7326 |
||