| 000 | 00362nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 140814s9999 xx 000 0 und d | ||
| 020 | _a9781422139882 | ||
| 082 |
_a658.812 _bFIF |
||
| 100 | _aFifty Lessons | ||
| 245 | _aMaking Customers Matter | ||
| 260 |
_bHarvard Business School Publishing _aBoston |
||
| 366 | _f25 | ||
| 650 | _aCustomer Relationship Management | ||
| 999 |
_c7288 _d7288 |
||