000 00413nam a2200157Ia 4500
008 140814s9999 xx 000 0 und d
020 _a9788131732274
082 _a658.562
_bBES
100 _aBesterfield, Dale H
245 _aTotal Quality Management
250 _a3rd Ed.
260 _bPEARSON EDUCATION
_aNew Delhi
366 _f25
650 _aTotal Quality Management
700 _aMichna, Carol Besterfield
999 _c7195
_d7195