| 000 | 00417nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 140814s9999 xx 000 0 und d | ||
| 020 | _a9781578203055 | ||
| 082 |
_a658.5 _bDAW |
||
| 100 | _aDawson, Keith | ||
| 245 | _aCall Center Handbook : the Complete Guide to Starting, Running, and Improving Your Call Center | ||
| 250 | _a5th Ed. | ||
| 260 |
_bCMP Books _aUsa |
||
| 366 | _f25 | ||
| 650 | _aOperations Management | ||
| 999 |
_c7111 _d7111 |
||