000			01018nam a2200193Ia 4500
008			140814s9999 xx 000 0 und d
020			_a9781422139066 (hbk.)
041			_aEnglish
082			_a658.22 NAY
100			_aNayar, Vineet
245			_aEmployees first, customers second : _bturning conventional management upside down / _cVineet Nayar; C. K. Prahalad
260			_aBoston, Mass : _bHarvard Business Press, _c©2010.
300			_aviii, 198 p. ; _c22 cm.
366			_f25
505			_aMirror mirror: creating the need for change Trust through transparency: creating a culture of change Inverting the organizational pyramid: building a structure for change Recasting the role of the CEO: transferring the responsibility for change Find understanding in misunderstanding: renewing the cycle of change
650			_aManagement _aCase studies. _aChangement organisationnel. _aCorporate culture. _aCulture d'entreprise. _aCustomer relations.
700			_aPrahalad, C. K. -- foreword by
942			_c1
999			_c7100 _d7100