000 00305nam a2200121Ia 4500
008 140814s9999 xx 000 0 und d
020 _a9781598694680
082 _a659.812
_bBEL
100 _aBell, Chip R
245 _aCustomer Loyalty Guaranteed
260 _bAdams Media
_aUsa
700 _aPatterson, John R
999 _c6924
_d6924