000 00312nam a2200121Ia 4500
008 140814s9999 xx 000 0 und d
020 _a8175541237
082 _a658.812
_bWEY
100 _aWeymes, Pat
245 _aCreating Customers
260 _bKOGAN PAGE
_aNew Delhi
650 _aCustomer Relationship Management
999 _c6913
_d6913