| 000 | 00376nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 140814s9999 xx 000 0 und d | ||
| 020 | _a8176497207 | ||
| 082 |
_a658 _bFIN |
||
| 100 | _aFinch, Lloyd | ||
| 245 | _aTelephone Courtesy and Customer Service | ||
| 250 | _a3rd Ed. | ||
| 260 |
_bViva Books _aNew Delhi |
||
| 366 |
_f20 _e9892/18/06/2010 |
||
| 650 | _aGeneral Management | ||
| 999 |
_c6881 _d6881 |
||