| 000 | 00351nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 140814s9999 xx 000 0 und d | ||
| 020 | _a8176495921 | ||
| 082 |
_a658 _bMAR |
||
| 100 | _aMartin, William B | ||
| 245 | _aManaging Quality Customer Service | ||
| 260 |
_bViva Books _aNew Delhi |
||
| 366 |
_f20 _e9891/18/06/2010 |
||
| 650 | _aGeneral Management | ||
| 999 |
_c6864 _d6864 |
||