000 00334nam a2200133Ia 4500
008 140814s9999 xx 000 0 und d
020 _a8176495271
082 _a658
_bFIN
100 _aFinch, Lloyd C
245 _aCall Center Success
260 _bViva Books
_aNew Delhi
366 _f20
_e9889/18/06/2010
650 _aGeneral Management
999 _c6833
_d6833