000 00358nam a2200133Ia 4500
008 140814s9999 xx 000 0 und d
020 _a9788177226225
082 _a658.812
_bKUM
100 _aKumar, Alok
245 _aCustomer Relationship Management
260 _bBiztantra
_aNew Delhi
650 _aCustomer Relationship Management
700 _aSinha, Chhabi
999 _c6804
_d6804