000 00332nam a2200133Ia 4500
008 140814s9999 xx 000 0 und d
020 _a1844800512
082 _a658.4034
_bWRI
100 _aWright, J Nevan
245 _aManagement of Service Operations
250 _a2nd Ed.
260 _bThomson
_aAustralia
700 _aRace, Peter
999 _c6787
_d6787