000			01592nam a22001937a 4500
008			251113b ||||| |||| 00| 0 eng d
020			_a9789356403321 (pbk.)
041			_aEnglish
082			_a658.5 MCM
100			_aMcManus, John
245			_aService operations management : _ba strategic perspective / _cJohn McManus, Mats Winroth and Jannis Angelis
260			_aNew Delhi : _bBloomsbury publishing, _c2023.
300			_axvii, 317 p. : _bill. ; _c27 cm.
500			_aSummary : This engaging and accessible textbook explores the challenges and complexities of managing operations in a service industry setting. Comprehensive in scope, this textbook considers key concepts from strategy and operations management from a global services perspective and integrates traditional theory with cutting-edge contemporary examples. Taking a student-centred approach, it gives the reader a solid understanding of the key issues faced by contemporary service organisations, from managing and reviewing risk to managing supplier relationships. Rich pedagogy, integrated online resources and relevant international case studies develop strategic thinking skills and equip students with the essential tools and techniques needed to plan, design, manage and control operations in diverse service industry contexts. This is an ideal textbook for students of service operations management at undergraduate, postgraduate and MBA level.
650			_aOperations Management. _aService industries Management.
700			_aWinroth, Mats -- author
700			_aAngelis, Jannis -- author
942			_c1
999			_c15967 _d15967