000			02143nam a22001817a 4500
008			250722b ||||| |||| 00| 0 eng d
020			_a9788174468925 (pbk.)
041			_aEnglish
082			_a658.562 NAG
100			_aNagalingappa, G
245			_aTotal quality management: _btext and cases / _cG. Nagalingappa and Manjunath V S
260			_aNew Delhi : _bExcel books, _c2010.
300			_aviii, 316 p. : _bill. ; _c24 cm.
500			_aSummary : Quality becomes the benchmark of performance and it is quality that wins at the end of an evaluation process. In a fast-paced business environment where product-process providers are vying for brand values and their sustenance, it is the quality alone that matters at the end. The quality philosophy is not only limited to products or processes but gets extended even to the service sector. The rule is that when many service providers and manufacturers are in place, it is the level of quality that differentiates one from the other in an explicit and distinct manner. This book has been written to help the students in understanding the TQM concepts in simple and easy steps. All important concepts like Principles of TQM, Statistical Process Control, Six Sigma, Business Process Engineering, Benchmarking, Strategic Quality Management, Kaizen, 5S Practices, Quality Function Deployment, etc., are covered not only comprehensively but also in an easy to understand manner. The contributions of various Quality Gurus are also covered in detail. To help the students in understanding the applications of quality concepts, several mini cases and illustrations are given in each chapter. Case studies that cover concepts and uncover issues related to TQM are also included at the end of the book. Engineering students will find the technologies discussed in this book interesting, while management students will appreciate the practical applications of this subject in achieving the business goals. This book would, therefore, be of great help to both Engineering as well as Management students.
650			_aTotal Quality Management.
700			_aV S, Manjunath -- author
942			_c1
999			_c15888 _d15888