| 000 | 01158nam a22001697a 4500 | ||
|---|---|---|---|
| 008 | 250506b ||||| |||| 00| 0 eng d | ||
| 020 | _a9781944659424 (pbk.) | ||
| 041 | _aEnglish | ||
| 082 | _a658.4013 WIR | ||
| 100 | _aWirtz, Jochen | ||
| 245 |
_aService quality and productivity management / _cJochen Wirtz (author) |
||
| 260 |
_aHackensack : _bWS professionals, _c2018. |
||
| 300 |
_a75p. : _billustrations ; _c23 cm. |
||
| 500 | _aSummary : The relationship between productivity and customer satisfaction is more complex. "Service Quality and Productivity Management" describes that the quality and productivity are twin paths in creating value for both customers and organizations. The relationships between service quality, productivity and profitability will also be examined in detail in this book. This book is the 12th book in the Winning in Service Markets series by services marketing expert Jochen Wirtz to cover the key aspects of services marketing and management bases on sound academic evidence and knowledge. | ||
| 650 |
_aCustomer services. _aService industries--Quality control. _aService industries--Management. |
||
| 942 | _c1 | ||
| 999 |
_c15752 _d15752 |
||