000 02440nam a22001937a 4500
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020 _a9789354790065 (pbk.)
041 _aEnglish
082 _a658.5 SAR
100 _aSarkar, Debashis
245 _aLittle big things in operational excellence /
_cDebashis Sarkar.
260 _aNew Delhi :
_bSAGE,
_c2021.
300 _ax, 304 pages :
_billustrations ;
_c 22 cm.
500 _aIncludes bibliographical references.
500 _aSummary:A definitive guide to refocus your attention from running the business to growing the business efficiently
505 _aCover Contents Preface Acknowledgements Chapter 1 Many Hues of Operational Excellence Chapter 2 7 Ps of Operational Excellence Chapter 3 Energizing an Operational Excellence Transformation Chapter 4 When a Rejected Take-off Is Imminent Chapter 5 Power of Early Wins Chapter 6 How to Lose Friends and Alienate Staff Chapter 7 10 Laws of Process Work Chapter 8 Make Better Decisions by Questioning Chapter 9 The Bed Sheet Scandal Chapter 10 Taking the OPEX Flight Chapter 11 Alan Kurdi, Fukushima and Emotional Connection Chapter 12 It's Not WHAT but HOW You Say Chapter 13 Story of an Unsung Pioneer Chapter 14 Using Neuroscience to Manage Change Chapter 15 Pressing the Idea Button Chapter 16 When Good Is the Enemy of Better Chapter 17 It's Not about Cost Cutting Chapter 18 Collaboration Wins Games Chapter 19 Don't Serve Your CustomersDeep-fried Lizards Chapter 20 Judgement of Paris Chapter 21 Power of Past Accomplishments Chapter 22 Complexity Management Chapter 23 Taking Risks during a Downturn Chapter 24 What the Tenerife Air Disaster Taught Us Chapter 25 Managing the Third-quarter Phenomenon Chapter 26 Learnings from the First Space Mutiny Chapter 27 Understanding the Blackbox of Culture Chapter 28 Demystifying Robotic Process Automation Chapter 29 Embrace Conflict to Solidify Outcomes Chapter 30 Why Employees Don't Follow Processes Chapter 31 Perfect Your Brainstorming Techniques Chapter 32 Strategies for Behaviour Change Chapter 33 The Privacy Paradox Chapter 34 Nine Laws of Customers Chapter 35 Know the Types of Customer Data Chapter 36 The Power of Open Big Room Chapter 37 Knowing the Mechanics of Teams About the Author
650 _aService industries--Management.
_aIndustrial management.
_aOrganizational change.
_aBusiness planning.
942 _c1
999 _c15704
_d15704