| 000 | 00606nam a22001937a 4500 | ||
|---|---|---|---|
| 008 | 170310b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9788126560066 (pbk.) | ||
| 041 | _aeng. | ||
| 082 | _a658.406 REA | ||
| 100 | _aReason, Ben. | ||
| 245 |
_aService design for business : _ba practical guide to optimizing the customer experience / _cBen Reason, Lavrans Løvlie & Melvin Brand Flu. |
||
| 260 |
_aHoboken : _bWiley & Sons, _c2016. |
||
| 300 |
_a189 p. ; _c23 cm. |
||
| 365 | _b299.25 rs | ||
| 650 | _aService Design. | ||
| 700 | _aLøvlie Lavrans, | ||
| 700 | _aFlu, Melvin Brand | ||
| 942 | _c1 | ||
| 999 |
_c13307 _d13307 |
||