000 00315nka a2200109 a 4500
008 140825s9999 xx 000 0 und d
082 _bCNBC
_a658.812
100 _aFicci
245 _aStrategies For Becoming A Customer Focused Organization
260 _bCNBC-TV18
_aMumbai
650 _aCustomer Relationship Management
999 _c12760
_d12760