000 00432nam a2200133Ia 4500
008 140814s9999 xx 000 0 und d
082 _a658.812
_bMCC
100 _aMcconnell, Ben
245 _aCreating Customer Evangelists : How Loyal Customer Becomea Volunteer Sales force
260 _bKaplan Publishing
_aChicago
366 _f25
_e19 dt.Aug 3 2009 12:00AM
650 _aCustomer Relationship Management
700 _aHuba, Jackie
999 _c12023
_d12023