000 00333nam a2200121Ia 4500
008 140814s9999 xx 000 0 und d
082 _a658.5
_bBRO
100 _aBrown, Mark Graham
245 _aBaldrige Award Winning Quality
250 _a16th ed.
260 _bPRODUCTIVITY PRESS
_aNew York
366 _f25
_e18 dt.Aug 26 2009 12:00AM
999 _c12014
_d12014