000 00308nam a2200109Ia 4500
008 140814s9999 xx 000 0 und d
082 _a658.812
_bFIN
100 _aFinch, Lloyd C
245 _aCall Center Success : Essential Skills for Consumers
260 _bVIVA
650 _aCustomer Relationship Management
999 _c11732
_d11732