| 000 | 00376nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 140814s9999 xx 000 0 und d | ||
| 020 | _a9781138160095 | ||
| 082 | _a658.812 CLA | ||
| 100 | _aClark, Moira., and Baker, Susan | ||
| 245 | _aBusiness Success Through Service Excellence | ||
| 260 |
_aNew Delhi _bRoutledge _c2000 |
||
| 300 |
_axii, 216 p. _e23 cm. |
||
| 942 | _c1 | ||
| 999 |
_c10455 _d10455 |
||