TY  - BOOK
AU  - Lundin, Stephen C.
AU  - Paul, Harry -- author
AU  - Christensen, John -- author
TI  - Fish! : : a remarkable way to boost morale and improve results 
SN  - 9780340819807 (pbk.)
U1  - 658.3124 LUN 
PY  - 2001///
CY  - London
PB  - Hodder & Stoughton
KW  - Customer services
KW  - Employee motivation
KW  - Personnel Motivation
N1  - Originally published: New York : Hyperion, 2000
Includes index; Imagine a workplace where everyone chooses to bring energy, passion, and a positive attitude every day. Imagine a place in which people are connected to their work, colleagues and customers. In this parable, a manager must transform a chronically unenthusiastic department into an effective team
ER  -