TY  - BOOK
AU  - Frei, Frances
AU  - Morriss, Anne
TI  - Uncommon Service :  How to Win By Putting Customers at the Core of  Your Business
SN  - 9781422133316
U1  - 658.812 
CY  - New Delhi
PB  - Harvard Business Review Press
KW  - Customer Relationship Management
ER  -