TY - BOOK AU - Harvard Business School TI - Harvard business essentials : : decision making : 5 steps to better results SN - 9781591397618 U1 - 658.3 HAR PY - 2006/// CY - Boston, Mass. : PB - Harvard Business School Press, KW - Human Resource Management KW - Decision making N1 - The decision process : five key steps -- The context for success : setting the stage -- The framing challenge : what is the real problem? -- Alternatives : the source of superior solutions -- Evaluate the alternatives : finding the value of each option -- Make the decision : getting to agreement -- The uncertainty problem : and how to deal with it -- Human foibles : waiting to ambush your decision -- Organizational traps : the madness and the wisdom of crowds -- Toward a smarter organization : getting better at making decisions ER -