TY  - BOOK
AU  - Brewster, Ernest
AU  - Griffiths, Richard
AU  - Lawes, Aidan
AU  - Sansbury, John
TI  - IT service management : : a guide for ITIL V3 foundation exam candidates
SN  - 9781906124199 (pbk.)
U1  - 004 BRE 
PY  - 2010///
CY  - Swindon, U.K. : 
PB  - British Informatics Society, 
KW  - Information Technology
KW  - Information technology -- Management
N1  - 	" ... companion book, IT Service Management Foundation Practice Questions."--Introduction
ER  -