TY  - BOOK
AU  - Rob, Markey
AU  - Reichheld, Fred
TI  - Ultimate Question 2.0 :  : how net promoter companies thrive ina customer driven world
SN  - 9781422173350 (pbk.)
U1  - 658.84 ROB 
PY  - 2011///
CY  - Boston
PB  - Harvard Business Review Press
KW  - E Commerce
ER  -