TY  - BOOK
AU  - Nayar, Vineet
AU  - Prahalad, C. K. -- foreword by
TI  - Employees first, customers second : : turning conventional management upside down 
SN  - 9781422139066 (hbk.)
U1  - 658.22 NAY 
PY  - 2010///
CY  - Boston, Mass
PB  - Harvard Business Press, 
KW  - Management
KW  - Case studies
KW  - Changement organisationnel
KW  - Corporate culture
KW  - Culture d'entreprise
KW  - Customer relations
N1  - Mirror mirror: creating the need for change
Trust through transparency: creating a culture of change
Inverting the organizational pyramid: building a structure for change
Recasting the role of the CEO: transferring the responsibility for change
Find understanding in misunderstanding: renewing the cycle of change
ER  -