TY  - BOOK
AU  - Peeru Mohamed, H
AU  - Sagadevan, A -- author
TI  - Customer relationship management : : a step-by-step approach 
SN  - 9789325965119 (pbk.)
U1  - 658.812 PEE 
PY  - 2013///
CY  - New Delhi
PB  - Vikas publishing house
KW  - Customer Relationship Management
ER  -