TY  - BOOK
AU  - Sarkar, Debashis
TI  - Little big things in operational excellence
SN  - 9789354790065 (pbk.)
U1  - 658.5 SAR 
PY  - 2021///
CY  - New Delhi
PB  - SAGE
KW  - Service industries--Management.
KW  - Industrial management.
KW  - Organizational change.
KW  - Business planning
N1  - Includes bibliographical references; Summary:A definitive guide to refocus your attention from running the business to growing the business efficiently; Cover
Contents
Preface
Acknowledgements
Chapter 1 Many Hues of Operational Excellence
Chapter 2 7 Ps of Operational Excellence
Chapter 3 Energizing an Operational Excellence Transformation
Chapter 4 When a Rejected Take-off Is Imminent
Chapter 5 Power of Early Wins
Chapter 6 How to Lose Friends and Alienate Staff
Chapter 7 10 Laws of Process Work
Chapter 8 Make Better Decisions by Questioning
Chapter 9 The Bed Sheet Scandal
Chapter 10 Taking the OPEX Flight
Chapter 11 Alan Kurdi, Fukushima and Emotional Connection Chapter 12 It's Not WHAT but HOW You Say
Chapter 13 Story of an Unsung Pioneer
Chapter 14 Using Neuroscience to Manage Change
Chapter 15 Pressing the Idea Button
Chapter 16 When Good Is the Enemy of Better
Chapter 17 It's Not about Cost Cutting
Chapter 18 Collaboration Wins Games
Chapter 19 Don't Serve Your CustomersDeep-fried Lizards
Chapter 20 Judgement of Paris
Chapter 21 Power of Past Accomplishments
Chapter 22 Complexity Management
Chapter 23 Taking Risks during a Downturn
Chapter 24 What the Tenerife Air Disaster Taught Us Chapter 25 Managing the Third-quarter Phenomenon
Chapter 26 Learnings from the First Space Mutiny
Chapter 27 Understanding the Blackbox of Culture
Chapter 28 Demystifying Robotic Process Automation
Chapter 29 Embrace Conflict to Solidify Outcomes
Chapter 30 Why Employees Don't Follow Processes
Chapter 31 Perfect Your Brainstorming Techniques
Chapter 32 Strategies for Behaviour Change
Chapter 33 The Privacy Paradox
Chapter 34 Nine Laws of Customers
Chapter 35 Know the Types of Customer Data
Chapter 36 The Power of Open Big Room Chapter 37 Knowing the Mechanics of Teams
About the Author
ER  -