TY  - BOOK
AU  - Besterfield, Dale H. 
TI  - Total quality management / 
SN  - 9789353066314 (pbk.)
U1  - 658.562 BES 
PY  - 2023///
CY  - Chennai
PB  - Pearson
KW  - Total quality management
N1  - Includes bibliographical references (p. 631-633) and index
ER  -