Success is assured : satisfy your customers on time and on budget by optimizing decisions collaboratively using reusable visual models - Cloft, Penny W.; Kennedy, Brian M -- author; Kennedy, Michael N -- author (New York, NY. : Routledge, Taylor & Francis Group, 2019)
Success is Assured" was born from a pair using those design practices over a century ago: the Wright Brothers. They set about methodically learning the causal relationships between the different design decisions they needed to make and the performance of the airplane
Keywords: Consommateurs Satisfaction. -- Consumer Behavior. -- Consumer satisfaction. -- Decision Making