TY  - BOOK
AU  - Lundin, Stephen C.
AU  - Christensen, John
AU  - Paul, Harry
TI  - Fish! tales : : real-life stories to help you transform your workplace and your life 
SN  - 9780340824399
U1  - 658.3124 LUN 
PY  - 2002///
CY  - New York
PB  - Hodder & Stoughton
KW  - Attitude
KW  - Attitude (Psychology)
KW  - Changement organisationnel
KW  - Consommateurs Satisfaction
N1  - Introduction
The fundamentals of FISH!
Sec. 1. Play. Play is not just an activity; it's a state of mind that brings new energy and sparks creativity
Sec. 2. Make their day. The world becomes a better place the moment you act on an intention to serve another
Sec. 3. Be there. You can multi-task with "stuff," but you need to "be there" for people
Sec. 4. Choose you attitude. The attitude you have right now is the one you are choosing. Is it the one you want?
Sec. 5. Let's go FISH!ing. FISH! For 12 weeks and discover the richer and more rewarding life that is just a few choices away
ER  -