TY - BOOK AU - Kotter, John P TI - Leading change SN - 9780875847474 (hbk) U1 - 658.4092 KOT PY - 1996/// CY - Boston, Mass PB - Harvard Business School Press, KW - strategic management KW - Industrial organization KW - management development guide KW - workplace communication N1 - pt. 1. The change problem and its solution. Transforming organizations : why firms fail Successful change and the force that drives it pt. 2. The eight-stage process. Establishing a sense of urgency Creating the guiding coalition Developing a vision and strategy Communicating the change vision Empowering employees for broad-based action Generating short-term wins Consolidating gains and producing more change Anchoring new approaches in the culture pt. 3. Implications for the twenty-first century. The organization of the future Leadership and lifelong learning ER -